FREQUENTLY ASKED QUESTIONS
- How do I accurately measure my flowergirl?
Starting with her upper body take the tape measure under her arms and measure directly across the chest while making sure to keep the tape measure taut but take care not to pull too tight as it should sit comfortably. For the waist, measure directly across her stomach following the same method. To measure for the length please make a note from the top of the shoulder to the floor as a reference and provide the measurement of the length you would like. We usually advise mid-calf to ankle length, but please specify the length you desire bearing in mind the possibility of any change in height before the occasion. Please note we prefer measurements to be taken in inches and if you are in any doubt please get in touch.
- How long before an ocassion do I need to place an order?
We usually advised to place an order at least 4-6 months before the date of your wedding or event to secure a dress. Measurements are usually taken 6-8 weeks before.
- Will you take my order even it is placed less than 12 weeks before the ocassion?
We understand it can be a very hectic time before any wedding/event so yes, it is possible to accomodate for rush orders depending on our diary at the time. Simply contact by telephone or email and we will do our best to help.
- What if I would like a dress to be in a different colour?
If you are wanting a dress to be in a different colour or fabric to what we have in stock that's no problem, please provide a swatch of your fabric and we will make every effort to match it up as close as possible. Please note an additional cost may be added for the difference, but this will depend on your individual requirements.
- How do I pay for a dress?
We accept payment via PayPal, a bank transfer or cash. We will provide you with the relevant pricing information when finalising your order.
- Do I have to pay a deposit?
Yes, a 50% deposit is required to secure the order of your dress.
- I don't live near to you, is it still possible to order a dress?
If you and/or your flowergirl don't live near to us we can accomodate for this by taking your order online through email or telephone and you can send the measurements through to us with a detailed description of what you require. Alternatively you can order directly through Etsy.
- Is it possible to cancel my order or return a dress?
If you wish to cancel your order please notify us within 7 days of ordering a dress. As all of the dresses are individually hand crafted unfortunately we do not accept returns or exchanges unless a mistake has been made on our behalf. However we will do our best to help, so please contact if you have any queries.
- Do you offer an alterations service for the children's occasionwear?
If you are booked in for appointments any alterations or adjusments that may be needed are addressed during the fittings to ensure the overall fit is correct for your child and this is included in the price of the dress. However if you have ordered a dress online, alterations are the responsibilty of the purchaser as every effort is made to provide a garment as close as possible to the measurements provided with added ease of 1.5-2 inches on chest and waist measurements.
- Is it possible to make changes to a dress design?
Yes, the collection of dresses are standard designs but as they are all made to measure to order they can be altered to your preference.
Often a popular enquiry is regarding the fullness of a dress. The dresses pictured come complete with a netting underskirt to give the required fullness, if you wish to have an extra amount of fullness or any less please advise this on placing the order.
- Do I need to make an appointment to visit your shop?
Yes please! Although you are very welcome to pop in for a browse, if we have an appointment at the same time then we must give priority to this. Therefore it is best for you to book an appointment in advance with either of us to avoid any disappointment. All of our dresses are available to view on Etsy.
- Is there parking near ‘Kathryn Henry’?
Yes, there is a car park at the rear of our shop around the corner off Childwall Road or you can park directly opposite in the Fiveways pub carpark for a small charge.
- How long does my appointment last for?
Appointments are usually 30-45 minutes for alterations depending on your requirements and for example the size of your bridal party and up to 1 hour long for appointments with Kathryn.
- Do I need to bring anything to my alterations fitting?
We recommend bringing nude underwear with you but this isn’t essential - just whatever you feel most comfortable in. However it is vital that you bring the shoes you will be wearing on the day as it is impossible to alter any hem without them. Please note this applies to Lynn's customers only and is separate to Kathryn's service.
- How much do alterations cost?
Prices for alterations are fair and price guides are available upon request however it is difficult to give an exact quote without seeing a dress beforehand. The cost for alterations varies depending on your requirements. Please note this applies to Lynn's customers only and is separate to Kathryn's service.
- I’d like to make changes to my dress, is this possible?
Yes of course. We offer bespoke alterations as well as standard adjustments whether this is the changing of a neckline, removing or adding straps or simply adding some embellishment to your dress - the possibilities are endless and Lynn will try her best to accommodate you with this.