FAQ | Liverpool | Kathryn Henry

F R E Q U E N T L Y A S K E D Q U E S T I O N S

- How do I accurately measure my flowergirl?

Starting with her upper body take the tape measure under her arms and measure directly across the chest while making sure to keep the tape measure taut but take care not to pull too tight as it should sit comfortably. For the waist, measure directly across her stomach following the same method. To measure for the length please make a note from the top of the shoulder to the floor as a reference and provide the measurement of the length you would like. We usually advise mid-calf to ankle length, but please specify the length you desire bearing in mind the possibility of any change in height before the occasion. Please note we prefer measurements to be taken in inches and if you are in any doubt please get in touch.

- How long before an ocassion do I need to place an order?

We usually advised to place an order at least 4-6 months before the date of your wedding or event to secure a dress. Measurements are usually taken 6-8 weeks before.

- Will you take my order even it is placed less than 12 weeks before the ocassion?

We understand it can be a very hectic time before any wedding/event so yes, it is possible to accomodate for rush orders depending on our diary at the time. Simply contact by telephone or email and we will do our best to help.

- What if I would like a dress to be in a different colour?

If you are wanting a dress to be in a different colour or fabric to what we have in stock that's no problem, please provide a swatch of your fabric and we will make every effort to match it up as close as possible. Please note an additional cost may be added for the difference, but this will depend on your individual requirements.

- How do I pay for a dress?

We accept payment via PayPal, a bank transfer or cash. We will provide you with the relevant pricing information when finalising your order.

- Do I have to pay a deposit?

Yes, a deposit is required to secure the order of your dress.

- I don't live near to you, is it still possible to order a dress?

If you and/or your flowergirl don't live near to us we can accomodate for this by taking your order online through email or telephone and you can send the measurements through to us with a detailed description of what you require. Alternatively you can order directly through Etsy.

- Is it possible to cancel my order or return a dress?

If you wish to cancel your order please notify us within 7 days of ordering a dress. As all of the dresses are individually hand crafted unfortunately we do not accept returns or exchanges unless a mistake has been made on our behalf. However we will do our best to help, so please contact if you have any queries.

- Do you offer an alterations service for the children's occasionwear?

If you are booked in for appointments any alterations or adjusments that may be needed are addressed during the fittings to ensure the overall fit is correct for your child and this is included in the price of the dress. However if you have ordered a dress online, alterations are the responsibilty of the purchaser as every effort is made to provide a garment as close as possible to the measurements provided with added ease of 1.5-2 inches on chest and waist measurements.

- Is it possible to make changes to a dress design?

Yes, the collection of dresses are standard designs but as they are all made to measure to order they can be altered to your preference.

Often a popular enquiry is regarding the fullness of a dress. The dresses pictured come complete with a netting underskirt to give the required fullness, if you wish to have an extra amount of fullness or any less please advise this on placing the order.

- Do I need to make an appointment?

Yes please! All of our dresses are currently available to view on Etsy.