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Kathryn,

Thank you so so much for everything that went into Emilia’s dress. She looked absolutely stunning (and was perfectly behaved too!!). You’ve been an absolute pleasure every time we’ve been in and I will be recommending you (and using you again) whenever the opportunity presents itself! 

 

Thank you x

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Kathryn, 

What can I say, the dresses are absolutely gorgeous and fit perfectly. Lotties is such a showstopper and exactly what I had in mind all those months ago when I was searching the Internet for her dress before I found you! Thank you so much and I will share some photos with you once we have had the big day. Thank you again for your fanstastic service and quality of work. They really have exceeded any expectation I had. 

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- Will you take my order even it is placed less than 12 weeks before the ocassion?​

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We understand it can be a very hectic time before any wedding/event so yes, it is possible to accomodate for rush orders depending on our diary at the time. Simply contact by telephone or email and we will do our best to help.

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- What if I would like a dress to be in a different colour? 

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If you are wanting a dress to be in a different colour or fabric to what we have in stock that's no problem, please provide a swatch of your fabric and we will make every effort to match it up as close as possible. Please note an additional cost may be added for the difference, but this will depend on your individual requirements. 

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- How do I pay for a dress?

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We accept payment via PayPal, a bank transfer or cash. We will provide you with the relevant pricing information when finalising your order.  

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- Do I have to pay a deposit? 

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Yes, a deposit is required to secure the order of your dress. 

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- I don't live near to you, is it still possible to order a dress? 

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If you and/or your flowergirl don't live near to us we can accomodate for this by taking your order online through email or telephone and you can send the measurements through to us with a detailed description of what you require. Alternatively you can order directly through Etsy.

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- Is it possible to cancel my order or return a dress? 

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If you wish to cancel your order please notify us within 7 days of ordering a dress. As all of the dresses are individually hand crafted unfortunately we do not accept returns or exchanges unless a mistake has been made on our behalf. However we will do our best to help, so please contact if you have any queries. 

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- Do you offer an alterations service for the children's occasionwear? 

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If you are booked in for appointments any alterations or adjusments that may be needed are addressed during the fittings to ensure the overall fit is correct for your child and this is included in the price of the dress. However if you have ordered a dress online, alterations are the responsibilty of the purchaser as every effort is made to provide a garment as close as possible to the measurements provided with added ease of 1.5-2 inches on chest and waist measurements. 

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- Is it possible to make changes to a dress design?

 

Yes, the collection of dresses are standard designs but as they are all made to measure to order they can be altered to your preference. 

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Often a popular enquiry is regarding the fullness of a dress. The dresses pictured come complete with a netting underskirt to give the required fullness, if you wish to have an extra amount of fullness or any less please advise this on placing the order. 

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- Do I need to make an appointment to visit your shop?

 

Yes please! Although you are very welcome to pop in for a browse, if we have an appointment at the same time then we must give priority to this. Therefore it is best for you to book an appointment in advance with either of us to avoid any disappointment. All of our dresses are available to view on Etsy. 

 

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- Is there parking near ‘Kathryn Henry’?

 

Yes, there is a car park at the rear of our shop around the corner off Childwall Road or you can park directly opposite in the Fiveways pub carpark for a small charge.

 

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- How long does my appointment last for?

 

Appointments are usually 30-45 minutes for alterations depending on your requirements and for example the size of your bridal party and up to 1 hour long for appointments with Kathryn.

 

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- Do I need to bring anything to my alterations fitting?

 

We recommend bringing nude underwear with you but this isn’t essential - just whatever you feel most comfortable in. However it is vital that you bring the shoes you will be wearing on the day as it is impossible to alter any hem without them. Please note this applies to Lynn's customers only and is separate to Kathryn's service. 

 

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- How much do alterations cost?

 

Prices for alterations are fair and price guides are available upon request however it is difficult to give an exact quote without seeing a dress beforehand. The cost for alterations varies depending on your requirements. Please note this applies to Lynn's customers only and is separate to Kathryn's service. 

 

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- I’d like to make changes to my dress, is this possible?

 

Yes of course. We offer bespoke alterations as well as standard adjustments whether this is the changing of a neckline, removing or adding straps or simply adding some embellishment to your dress - the possibilities are endless and Lynn will try her best to accommodate you with this.

 

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